Northeast Arc & Northeast Clinical Services

Please join us in congratulating our clients, Northeast Arc and Northeast Clinical Services on their successful merger!

When discussions between both organizations began in early 2018, there was a focus placed on identifying the strategic value of a potential partnership. 

As Human Services agencies and Healthcare providers have become more integrated and reliant on each other, the strategic value of a deal became increasingly clear.

Ultimately, the true value of a merger revealed itself when Northeast Arc was able to expand and diversify its portfolio of programs to include home health care. 

The diversification of services by Northeast Arc and their ability to add capacity along with the added expertise of Northeast Clinical Services, will allow the merged organization to embark on a growth strategy to expand into new markets and to deepen their service within the existing geographic footprint.

The success of this merger must be credited in large part to the incredible Leadership from both organizations, working together to unite their Staffing Teams and organizational cultures. 

At Curtis Strategy, we feel privileged to have been chosen as the facilitator and advisor for this merger, working collaboratively to bring these agencies together. We would like to thank the Leadership and Staff that we had the opportunity to work with throughout this journey, and we wish them greater success as they forge ahead as a united Team. 

The Heat is On!

The pace of mergers and collaborations in the market is heating up. Costs, regulations, technology, and the need for talent are now leading many to the conclusion that merger strategy is an option to be considered when planning for future sustainability. So much so, in fact, that the majority of leaders we speak with are now including the topic as part of their Board of Directors meeting agendas. 

As anyone with merger experience knows, they are complex and involve many moving parts. From the initial strategy conversations concerning the reasons to merge, all the way through to how to successfully integrate two organizational cultures, people, and systems; we have found that preparation is key and experience is essential. 

Long before any strategic discussions take place, Leaders must determine their organization’s merger readiness. Knowing the As-Is state of an organization will dictate both when merger discussions should take place and with whom.  Leaders must know and be able to answer the following 7 questions as the first step in the merger process:

  1. Why would we consider merging at this point in time? 

  2. What is the business case and strategic value for a merger?

  3. What are our strengths and weaknesses as an organization?

  4. What are we looking for from a partner?

  5. Would we considered being acquired? Merging with an organization of similar size? Or acquiring a smaller organization?

  6. Is there value to merging with a partner outside our sector or with an organization that provides the same services?

  7. What opportunities exist in the market now and do they align with our strategic need?

While these are some of the most difficult questions to answer, they are also the most important.   Having a clear and concise view of an organization’s merger readiness will reduce frustrations and increase efficiency when initial discussions begin. 

Mergers in the nonprofit sectors often have different considerations compared to the for-profit world. In addition, we have found that organizations can face dramatic differences in the level at which Leaders, Boards, and Stakeholders are engaged and participate in the process.

We recommend that Board of Directors be intentional and clear with merger strategy to ensure all Board members and key Leaders are operating with a common understanding. It is critical that all parties involved have clarity on the answers to the questions below when moving forward and setting terms for a potential merger agreement:

  1. What are we willing to consider regarding leadership changes?

  2. What are we willing to consider with regard to our brand?

  3. What are we willing to consider for Board seats?

A successful merger or collaboration between organizations of any size can: eliminate competition, expand service offerings, acquire talented staff, reduce expenses, improve quality of service, expand geographic reach, diversify revenue, improved service delivery, and allow for greater investment in technology.

Most importantly, a merger or collaboration can ensure survival in a highly competitive marketplace and allow organizations to remain relevant and viable in the years ahead. 

Community Quarterbacking

For firms focused on achieving their internal goals, it is easy to let big-picture thinking get lost in the fray, and opportunities for collaboration can be missed. The “community quarterback” model typically refers to an actor aligning resources to address the various elements of community development behind a single project, amplifying the impact a project can make. This can be a lead agency in a community, a third-party acting to organize multiple competing service providers, or a public-sector leader seeking to amplify the impact of public investment in a space. Once a leader is identified and everyone on the field begins to trust their decision making, new opportunities to get points on the board are identified, and the entire community can score. 

Finding your quarterback

A good quarterback needs to fit a few criteria. They need to be trusted by all stakeholders within a community. They need to have a clearly articulated vision for the future; a strategic plan that aligns the goals of every community partner and translates these goals into value adds for each organization. And finally, and maybe most importantly, the quarterback needs to be invested in remaining engaged with all stakeholders throughout the execution of whatever strategy is decided upon. Finding a partner that meets all of these specifications may seem impossible, but in reality, identifying existing overlap among the missions of community organizations can be done with the help of the right supporting organization. Engaging with a strategic planning partner like Curtis Strategy to conduct the stakeholder identification can help to find the best candidates to quarterback in your community, or help you position your organization to take the lead.

Quarterbacking stakeholder alignment

Quarterbacks see and understand the entire field ahead of them; they are calling the plays for their offense, keeping an eye on the defense, and calling audibles when they think a quick adjustment needs to be made. In housing, it is impractical to expect any developer to be able to understand the full picture, especially when a firm measures success not by profit on a project, but outcomes related to human development and long-term success of tenants. Finding a quarterback for your process lets you focus on the hard-work of delivering outcomes to your constituents, and gives you a partner to keep their eyes downfield. In the hustle to address the already busy day-to-day workload at a nonprofit developer, it is easy to miss a signal from a potential partner, or not see a chance to change formation to make your organization more effective. 

Breaking down barriers

Its easy to get caught in the silo of our own work; housing developers are focused on building new units of housing, human service organizations measure their success with counts of the number of people reached, and other economic development stakeholders are caught up in the rush to measure success to ensure continued funding. This approach leaves value on the table, not only for constituents who navigate a complicated roadmap to have their needs met, but also for the community development organizations that are missing out on ways to connect their services to improve the outcomes that led to the isolation in the first place. When a quarterback is leading, outcomes can be better connected, and organizations can multiply their resources through collaboration.

With a community quarterback leading, a community of service providers can be connected, and new partnerships can be formed. When considering how to best serve your organization’s constituents, you aren’t focused solely on metrics that count people reached, homes built, or products delivered; you’re seeking to improve outcomes that are impacted by a complex range of factors. Better outcomes are driven by smarter planning; so when service providers working in the same community open themselves up to new partnerships and strategies, everybody can win.

It's Time to Make Time!

We often talk with our clients about working ON the business versus IN the business. This refers to the difference between thinking about their organization and work strategically (ON) versus fulfilling the day-to-day operations that make up a leader’s role in the organization (IN). When we discuss this concept with leaders we work with, the vast majority say they wish they had more time to work on the business - to focus on strategy, improvements to processes and systems, and team development. 

Most leaders agree they need to make a better effort and carve out time to focus on improving their organization. Often times they find they get “pulled into the weeds” by their staff or are “putting out fires” which prevents them from big picture thinking. However, by making time to focus on the organization and team, leaders can develop ways to enhance services, empower staff to problem-solve independently, identify systems for accountability, and improve processes so there are less fires to put out. We have provided many eye-opening recommendations that sometimes only an objective view can give and as a result leaders and organizations have been propelled forward. By giving themselves the opportunity to take a step back from day-to-day operations, we have seen leaders come up with new or expanded programs and business models, identify team and staff development opportunities, and make workflow improvements.

The concept of ON versus IN applies to all levels of management from CEO to first time line leaders. Of course, the amount of time and the level of strategic thinking are different for various levels of the organization and experience, but setting aside the time is important none-the-less. Someone who leads a team of one still has an obligation to effectively lead that person and to ensure their team’s contributions meet or exceed the expectations of the organization and those they serve.

So if leaders do not regularly set aside time to focus on their organization at a strategic level, what is the probability that they are setting aside time to intentionally work on themselves as leaders? We have found it is rare that leaders take an introspective look at their leadership approach and effectiveness on a regular basis. Often times leaders think about this just prior to their performance review, when things go off course, or if they have the rare spare moment. 

We work with many wonderful leaders who work hard for their organizations, their staff, and the community they serve. By taking a regular look at what their outcomes have been, the quality and contribution of their teams, their ability to develop staff, their impact on the organization, and what they want to achieve as leaders for themselves as well as those they serve is critical to improving performance and elevating a leader’s capabilities.

At Curtis Strategy, we make a conscious effort to take our own advice. We make the time to work on our business, and as a result we have taken a hard look at some of the challenges that organizations we serve have been facing around leadership. It is with much anticipation and excitement that we are preparing to make a big announcement in the coming weeks. Our intention is to help leaders at all levels of the organization improve their performance, their teams, and their organizations so please keep an eye on your inbox. It’s time to make time to lead with intention and, in the words of Simon Sinek, “let us all be the leaders we wish we had.”

Capacity: Too much, Too little, or just not aligned?

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Shifts in revenue, expenses, funding, and/or staffing resources, are threatening the operational sustainability of Organizations and is driving them to the point of having to restructure. In response to this shift, Organizations must now prioritize understanding their capacity, structure themselves accordingly, and improve efficiency when meeting levels of customer demand. 

Capacity, defined as the actual or potential ability to perform, yield or withstand, or the maximum amount or number that can be received or contained, is where discussions need to begin. 

As it relates to Organizations, capacity concerns how staffing and systems are efficiently designed to effectively deliver services to a specific volume of business. It is about building the organizational structure to withstand the volume of business in a financially sustainable way, all while achieving the desired outcomes.

Healthcare, Human Services, and Higher Education, are just a few of the many sectors that are taking a more in-depth look at capacity, efficiency, outcomes, and job performance. Historically, issues with capacity were solved simply by adding additional staff. Today, with limited financial resources available, Organizations must find ways to become more efficient in order to survive.

Having a detailed plan and specific approach to Organization Design is a major factor in successfully restructuring and positioning an organization for long-term success. In our experience with clients, following a proven approach to restructuring will help Organizations increase production, save money, optimize staff, reengineer service delivery, and support decision making by Leadership.  

Our approach to Organization Design is structured in 3 phases: Core Process, Job Functions, and Overall Structure. Each phase is highlighted below:

Core Process
Prior to an organization examining the role of Staff in a company, department, or team, they must first define the current core process that a customer (student, patient, individual, etc.) would experience operationally. The core process, or customer experience, must be dissected in order to learn where the capacity and volume levels are not logically, functionally, and financially aligned. 

We examine this from the wholistic viewpoint of the operational process as a whole, in order to understand the high level of strategic need, the logical flow, and the value to the customer. It is then that we can ensure the capacity can withstand customer demand and elasticity in volume. 

It is also during this Phase, that valuable insight can be shared concerning aspects of the core process that no longer add value and what aspects are missing and need to be added. This is one phase of three that helps build the logic to support the decision making and change process for redesign.

Job Functions
As work is being done to define an organization’s core process, Phase 2: Job Functions, begins.  Our propriety Job Post Process, allows us to develop a comprehensive understanding of the roles of job functions within an organization. Once this depth of understanding is reached, we can align those functions to the core process and, in turn, determine staffing levels, allocation of resources, staffing capacity, and alignment within the overall structure. 

Overall Structure
Phase 3: Organizational structure, is the final piece of the operational puzzle which builds upon the capacity information derived from the Core Process and Job Function Phase analysis. This Phase will bring in to question staffing roles, functional alignment, and outcome effectiveness. 

While these are complex decisions, we encourage clients to focus on the benefits of redesigning an organization to improve capacity. Some of which include: 

  • Increases in revenue performance or expansion
  • Identifying non-value added activities and cost savings
  • Increases in staff production and moral
  • Strategic discussions about the alignment of services to future demand
  • Identifying gaps and duplications in service

At Curtis Strategy, we understand the challenges organizations face when capacity discussions arise. We have supported departmental and organization-wide restructuring initiatives to ensure organizations remain viable for the future. If you have any additional questions or would like to discuss how Curtis Strategy can support your organization’s capacity, please contact us. 

 

Do You Have a Plan for Your Plan?

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A typical strategic plan takes months to create and when the final plan is voted in, it can feel like the process is complete. However, creating your organization’s strategy is not an end in itself. The culmination of the planning process marks the start to executing the strategic direction envisioned for the organization. In order to ensure success, a well thought-out and detailed plan for implementation is required. 

An implementation plan should be devised in conjunction with the strategic planning process. There are four areas to consider before implementing your strategic plan: Culture, Resources, Accountability, and Systems.

Culture
An organization’s culture is formed over time through shared values. Organizations that have successfully implemented their strategic plans value employee engagement and communication at all levels. The staff will ultimately be responsible for executing the plan so it makes sense to involve them in strategic discussions throughout the process by listening to their ideas, obtaining feedback, and acting on their suggestions when applicable. This not only builds trust between leadership and staff but also helps set the stage for ownership and accountability during implementation. When everyone in the organization is working toward the same purpose, productivity and morale increase leading to more successful outcomes.

Resources
Organizational capacity is always a factor when designing strategy. Without sufficient and capable resources, an organization cannot move forward with its strategic vision. An assessment of both the financial and human resources needed to move the plan forward is required for success. Budgets should be reviewed and aligned with strategic priorities. If the organization is lacking the appropriate staff or skills, additional resources may be needed. In certain situations, it may also be necessary to review the overall organizational structure to ensure the structure aligns with strategy. Without this alignment and the right resources necessary to implement the plan, it becomes difficult to impossible to make progress.

Accountability
During the planning process we guide clients in creating business plans at the tactical level, which includes timelines and assignments. These tactical plans become the foundation for each department’s role in carrying out the overall strategic plan. Incorporating strategic initiatives into employees’ job responsibilities assigns accountability and increases engagement since this helps them understand how they fit into the overall strategy. Empowering employees by encouraging decision-making and providing a safe space to take risks also helps with accountability and ownership. Regularly scheduled strategy meetings at each level of the organization are helpful as long as the intent is to review progress, provide a means of escalation and problem solving, and to hold people accountable to their tasks and objectives.

Systems
Management and tracking systems help drive the implementation process by providing a snapshot of how the team is doing against the plan. The use of a project dashboard, scorecard, or other tracking tool keeps leadership engaged and provides a means of accountability for those implementing the plan. The use of a system gives teams support by providing a platform to discuss barriers and solutions with leadership. The system also helps to structure meetings and directs focus for time in between meetings so that it is spent working on the right priorities. Whichever tool is used, timeframes, progress tracking, milestones, and issues requiring escalation should be included to provide a complete picture of the implementation status. This helps eliminate any surprises as to why deadlines may go off course. A sample dashboard is included below. Performance management and reward systems should also be considered to provide a structure to reinforce the contributions of top performers in moving the organization’s strategic vision forward.  

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Implementing the strategic plan is arguably more important than determining the organization’s strategy. It is what will determine how impactful changes will be made within the organization. Implementation planning should be done in conjunction with strategic planning to maximize success. Involvement of employees at all levels throughout the planning process keeps them informed and engaged, leading to better long-term outcomes. The best thought-out strategy does not go very far without the right culture, resources, structure, and systems to move it forward. With careful planning, an organization's strategic vision is better attainable.

Surviving and Thriving through Strategic Partnerships

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Client Spotlight: Elder Services of the Merrimack Valley

    Since its inception in 1974, Elder Services has been a catalyst for creative programming and meaningful partnerships with other agencies.  The agency mission has both broadened the scope and quality of community long term care services with the cooperation and collaboration between the elder and disabled service network.   As Joan Hatem Roy, Elder Services CEO and area native explained, “The Merrimack Valley has a proud history of strong communities, and a sense of extended partnerships that care for one another.  This includes the nonprofit sector who has worked together for years.”

    Forging partnerships and developing trust has enabled Elder Services to extend their service options not only in community care but in working with health care organizations in preventive and transitional care services.  This includes creating the Healthy Living Center of Excellence in 2008 which has become a national model for collaboration.  The programs offered through the Center of Excellence, are evidenced based education programs that help people better manage chronic health conditions and empower them to be better health care consumers. The Center works with 90 different organizations throughout the Commonwealth of Massachusetts to offer 14 different evidenced based health care programs. In turn, state, federal, philanthropic foundations and even health plans have helped fund new programs and work with Elder Services staff to expand this collaborative program to other states in the nation.

    Elder Services of the Merrimack Valley has been recognized as a leader in aging services and innovation.  ESMV and the Northeast Independent Living Program (NILP), a long-time partner in the Merrimack Valley Aging & Disability Resource Consortium (MV ADRC), formed the Merrimack Valley Community Partnership (MVCP) and became certified by Mass Health as Community Partner for Long Term Support Services to working with health systems to help consumers’ navigate resources.  They were also one of the first organizations in the nation to partner with six hospitals in the Merrimack Valley to provide transitional coaching services through the Centers for Medicare and Medicaid services (CMS).   Additionally, their state home care services continue to expand, and they contract with over 70 service providers to meet the care needs of over 8,000 consumers daily.  

    As CEO, Joan sees the next 3 to 5 years as a continuation of growth and expansion in services and programs.  Some agency programs have expanded to southern New Hampshire and beyond the Merrimack Valley region.  New funding is forging new partnerships with disability agencies to serve a broader population of need not limited by age.  Collaborative programs and education helps Elder Services staff stay current on topics of interest and innovation in other parts of the nation.  

    The agency’s  focus will always be to empower people to better manage their lives and maximize their abilities as they age.  Their partnerships enhance their abilities to serve a broader need, and spur on their passion for innovation in quality service delivery and programming.

    As a result of her experience, Joan does have advice for those that are considering collaborations and partnerships. While Massachusetts and the Merrimack Valley in particular, has invested in Human Services, Joan encourages organizations to look closely at that investment to see what is already available. Knowing what is already out there, and finding the expertise, will help avoid the trap of reinventing the wheel. Leaders should look for infrastructure that already exists as those organizations already have a sense of the community and sensitivities concerning it. 

    During a time when restructuring, shifts in funding, and changes in consumer behavior are causing competition among many nonprofits, Elder Services of the Merrimack Valley is experiencing success and growth through collaborations and partnerships. To learn more about Elder Services, please visit https://www.esmv.org.

 Boards Must Create Time & Space

by: Eric W. Curtis

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The pace of change is accelerating and as a result, our ability to devote time to planning for the future is diminishing. In an effort to “hold the ship together”, organizations are finding themselves addressing issues as they arise. As such, those in Leadership roles are spending their time working IN the company, leaving little time to work ON the company.

While many have been able to piece things together thus far, organizations are now seeing the need to step back and look at how to structure their time in order to meet future demands.

This is where the Board of Directors can help. The role of a governing Board of Directors is to create the necessary time and space to work ON the company so that organizations can be intentional about how they want to shape their future.

Typically, Board meetings consist of listening to organizational updates that have occurred since the previous meeting, and making decisions on initiatives that will be implemented leading into the next meeting. 

But where is the balance between oversight/governance and strategy? How do Boards consistently help the CEO drive strategy? How is the time and opportunity to build relevancy and viability in the years ahead provided? And how can Boards change the way they operate in order to ensure this happens?

One of the key reasons organizations have a Board of Directors, is the function they serve in task managing complexity over a long period of time. 

Organizations need this objective view from the Board as well as from individuals that understand the industry or sector landscape, the potential threats that exist, and the opportunities for ensuring the company remain viable and relevant.

The Board of Directors can create time and space following 3 simple steps:

Step 1: Identify all discussions and decisions that occur throughout the year that would fall into the Oversight/Governance category. These are the topics that fulfill the fiduciary oversight of the Board. These topics include, but are not limited to: budget approval, auditors report, annual meeting, committee reports, and CEO report.

Step 2: Identify the topics that require planning and advance discussion. This consists of strategy items such as: strategic planning, investment proposals, merger strategy, risk management, talent review, and educational opportunities for the Board regarding major trends. These are topics that look ahead to the future and support planning in the years to come.

Step 3: Build an annual agenda for the Board with every meeting divided in to equal parts oversight (50%) and strategy and planning (50%).  Presently, many Boards of Directors allocate their time around the oversight topics very well, but do not provide opportunity for strategy and planning discussion and decision making. Being able to anticipate when the Board will need to review an audit verses planning for future acquisitions, are both critical topics that need proper time allotment.

Board meeting agendas, both annual and monthly, are the #1 tool for controlling time and opportunity. The agendas dictate the time to work on the “As-Is” and “To-Be” as well as the oversight and future planning. Without changing the way Boards operate, meetings will continue to focus on organizational updates and committee presentations. There is too much risk in this rapidly changing landscape to ignore the need to plan for the future.

It is the responsibility of the Board Chair and the CEO to collaboratively shape the Board Agendas. The more the agendas can be structured annually to balance both oversight and strategy, the more engaged, informed, and productive a Board of Directors will be. Boards must support and encourage companies to look as far forward into the future as possible, and to ask the right questions questions to drive planning.

 

 You say consolidate. We say collaborate! 

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by Carolyn Madden

Consolidation, or the combining of a number of things into a single more effective whole, is a word we are hearing a lot in the nonprofit world. Nonprofits are currently experiencing shifts in funding, competition, and changes in consumer behavior. In an effort to save money, increase capacity, diversify revenue, and position themselves competitively, organizations are now being forced to consider sharing services, building partnerships, or merging together.

Yet, when the words “consolidate” and “merger” arise,  many are initially resistant to the notion. While there are various reasons for this, we have found there to be three common themes that arise when organizations are considering a merger: Surviving brand, Surviving Leadership, and Surviving Board. Concerns related to these three issues can dissuade organizations from considering a merger and, in some instances, it can halt merger discussions that have already begun. 

So, lets step back for a moment and approach a merger from a different perspective. While consolidation and merger are often concepts that people are tentative about,  there is a similar word that can be used that has the opposite effect. Collaboration.

Collaboration, or working jointly to produce a desired outcome,  is a word that is widespread in the nonprofit world. It inspires feelings of enthusiasm, determination, motivation, and teamwork, and it is something that nonprofits have been doing for years.

Schools work together to find ways to deliver curriculum creatively when funds are cut and materials must be shared. Human Services organizations work together when a singular organization cannot provide all the services needed by an individual. 

Organizations are constantly working together in a effort to make a difference in our communities and in our world. They are doing whatever it takes to drive their mission, accomplish their goals, and to preserve the value that they add to our quality of life and to the quality of life of those that surround us. 

As such, many organizations have a deep understanding of what they need to collaborate on, when they need to collaborate, and who their partners should be. Having said that, collaboration is often a good starting point when considering a merger. Who you can work with and how that relationship will play out, is in integral part of the merger process. Knowing and understanding this, can often make the concept of a merger and the actual merger process, less overwhelming. 

Having said that, let’s now revisit the three biggest concerns related to mergers in greater detail:

What will the surviving brand be? 
An issue with organizations both new and established, people are often tied to their brand. Brand is, after all, the visual representation of an organization and what they are all about. It makes an organization easily recognizable to those they serve as well as throughout the community. 

In the case of a merger, organizations must work together and decide on branding. For those organizations that have a history of working together, brand and mission familiarity have already been established. This will aid in the process, as individuals may be more amenable to working under a brand they are already familiar with and more focus can be placed on driving organizational goals forward rather than what the final brand will be. 

Who will retain their leadership role? 
Those that hold a leadership role in an organization are often responsible for inspiring and empowering groups of people to carry out that organization’s mission. They are also, independently or collectively, the people that are held the most accountable for an organization’s survival. 

When a merger presents itself as an option to ensure future viability, it is an organization’s leaders that are responsible to doing due diligence. While some leaders may not be familiar with all that a merger entails, most are well aware of how a merger will impact leadership roles. There will be those that retain their position, those that are reassigned, and those that will no longer have a position within the organization.  While the emotions related to this cannot be disregarded, it is important to keep in mind that a merger can often be the primary means of allowing an organization to continue the work they are doing for the betterment of society. 

Who will remain on the Board and how will they govern?
Board members, those individuals that devote their time and energy to ensuring an organization is on track with meeting its goals, are often one of an organization’s most valuable assets. Board members are there because they want to be and many of them have a personal connection to the organization they represent. 

As in integral part of any organization, Boards are not immune from consideration during the merger process. Often, the issue of who will remain on the Board is easily addressed by simply combining the two Boards. If mergers are occurring within the recommended same sector or with organizations within a value chain of activities, this should make for a more seamless combination. 

It is critical for organizations to remember that concerns, such as those discussed above, and emotional attachments can’t outweigh the benefits of a merger. A successful merger will help an organization eliminate competition, acquire talent, save money, expand geographic impact, and improve quality of service, among other countless benefits. Most importantly, a merger can ensure survival in a highly competitive marketplace and allow organizations to continue the positive impact they have on society.

Leadership Spotlight: Maura Hughes, CEO, Boston MedFlight

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As the CEO of Boston MedFlight, an organization that has historically struggled to be recognized as a nonprofit, Maura Hughes certainly knows what it takes to succeed.

Since beginning her tenure as Chief Financial Officer in 1998, Maura has worked tirelessly to improve Boston MedFlight’s investment in staff, safety, quality, and training while bringing awareness to the organization’s nonprofit status.

Maura’s historical perspective and deep understanding of the organization’s operations, challenges, and opportunities have provided her with unique insights, enabling her to identify and implement the work necessary to move the organization forward. Upon assuming her role as Chief Executive Officer in 2016, Maura set out to strengthen existing relationships and build new ones related to philanthropy in order to secure a financially stable future for Boston MedFlight. In addition, she set out to explore partnerships with other critical care transport organizations as well as other regional hospitals for consortium expansion.

Maura recognized that Boston MedFlight’s continuous growth since it’s inception in 1985 translated into the need for a new strategic direction in order to take advantage of opportunities in the market. With this in mind, she led the organization through a strategic planning project which culminated in early 2018. The process centered around the exploration of additional partnerships, expansion of bases, a deeper commitment to employees, and a focus on philanthropy to help move the organization’s vision forward, while continuously striving for the highest standards in quality and safety.

Under Maura’s leadership, Lahey Hospital & Medical Center joined an already impressive list of consortium members including: Beth Israel Deaconess Medical Center, Boston Children's Hospital, Boston Medical Center, Brigham and Women's Hospital, Massachusetts General Hospital, and Tufts Medical Center. Lahey was the first new consortium member to join since Boston MedFlight’s inception. In addition to expanding the consortium, the organization has invested in geographic expansion and facilities, as evidenced by the upcoming opening of a new base in Mansfield, Massachusetts and the building of a new hangar in Bedford, Massachusetts.

Maura’s multifaceted strategic approach positions the organization for long-term financial sustainability.  By focusing on delivering high quality care and safety, investing in the organization and its people, and seeking opportunities for continued growth, Maura’s strategic vision makes it easy to see how Boston MedFlight is poised to continue being the gold standard in critical care transport.

Boston MedFlight: 
Boston MedFlight was formed in 1985 as a nonprofit air transport service. Today, in conjunction with consortium hospitals, Boston MedFlight has evolved into a critical care transport system for patients throughout the region. Boston MedFlight commits to excellence in patient care by providing the highest-quality critical care transport system in the region.Their focus is on medicine, patient care, and providing the link between facilities that care for the most critical of patients. As part of their commitment to community outreach, Boston MedFlight collaborates with local officials, schools, and civic organizations to teach safety awareness in the community. Programs such as “Safely Awareness and Prevention” and “Patient Reunion” reflect the organization’s commitment to sharing their knowledge in an impactful manner and giving back to the communities they serve.