Get hyper-focused both individually and as a team to increase the ability to produce desired outcomes and staff morale. There are a variety of approaches that staff teams and managers can utilize to improve their management capabilities and outcomes.
The Job Post:
Define the purpose of each job function, prioritize the work, and standardize each function across the organization. This will ensure everyone is operating from a place of common understanding and alleviate workload fatigue.
Define and build understanding of existing processes. The more managers and staff define the existing processes, the more they will be able to improve or change them for better service delivery or operational functionality.
Technology is affording us the ability to capture information and data and, perhaps in the very near future, the ability to monetize the data. In order to capture data, senior leadership will need to provide the proper systems, but then it will be up to managers and staff to determine what data is relevant to producing outcomes for clients.
In order to generate data, improve processes, and ensure staff are focused on what is important, teams need to first define what types of outcomes they want to generate and for whom. Only then can the discussion begin around what data points feed those outcomes and how will operations need to change to achieve them.